“911 Emergency” is modeled after the transcript of multiple calls to an emergency dispatch. An emergency plays out from the perspective of multiple witnesses, each unaware of the other callers, describing a pedestrian hit-and-nearly-run of a mentally handicapped kid seemingly from a low-income housing project. The situation escalates through retaliatory acts until finally it ends with what seems like the death of an unarmed civilian by a police officer, followed by rioting.
I like the defracted method of story-telling involved here, where we get all of the action second-hand. It reminds me, sort of, of the song “Shades of Grey” by Robert Earl Keen. The singer relates the story of getting drunk and driving to Oklahoma with a couple of friends, where the steal a cow and sell it at an auction. then they get busted by the FBI, but the agent’s last line of dialogue is “These are just some sorry kids, boys. They ain’t the ones.” The last line of the song is about them going home “that morning, mid-April, Oklahoma ’95.” In other words, they were mistaken for the Oklahoma City Bomber, Timothy McVeigh. Just an example of how one can relate a story from outside the events.
This story effectively develops the plot, though I think it could use some riskier turns. Every escalation is one that could be reasonably expected. Therefore, there is nothing about the situation which would seem to make the 911 Dispatcher lose her cool (I imagine it would take a lot). It could turn into a hostage situation. They could have the people in the car surrounded while they threaten to light it on fire. Or they could all be upset, but actually turn out to just be trying to take care of the body, and all of these callers are asserting stereotypes, mistaking anguish for violence. There are many possibilities that could be explored.
On a more technical note, Dispatchers and police would relay messages using call-numbers like 187 and 11-80 in progress. Look into this code, and that would make this piece come off as more authoritative and authentic. Then, any breaks from the normal code-talk would become more important. What this piece could use is some sort of unexpected emotional arch from the dispatcher, who is the central character.